SmallBizGenius Analysis
Avasflowers offers a wide selection of floral arrangements for various occasions, but customer experiences are mixed. While some customers praise the beauty and quality of the flowers, others report issues with delivery, order accuracy, and unexpected fees.
Category Breakdown
Scores based on analysis of 268 recent reviews
Delivery Issues
4.0/10Many reviewers report problems with delivery, including late arrivals, deliveries on incorrect dates, and issues with finding the correct address. For example, some customers paid extra for specific delivery times but the flowers arrived late, while others experienced deliveries being delayed by several days.
30 reviews mention thisOrder Accuracy & Substitutions
5.0/10A significant number of reviewers complain that the delivered flowers did not match the picture on the website or that substitutions were made without their knowledge or consent. One reviewer stated, "What was delivered was not what was pictured. I really wanted the 10 sunflower bouquet."
25 reviews mention thisUnexpected Fees
3.0/10Several reviewers express frustration with unexpected service fees that are added at the very end of the checkout process, significantly increasing the total cost. One reviewer noted, "First, a $55 bouquet suddenly cost $87 at checkout because of a $27 convenience fee tacked on at the very end."
20 reviews mention thisCustomer Service
5.5/10A number of reviewers report difficulties reaching customer service representatives and receiving timely responses to their inquiries. Some reviewers mentioned that they were unable to cancel orders or resolve delivery issues effectively due to poor communication.
15 reviews mention thisFlower Quality
8.0/10Many reviewers who were satisfied with their orders praised the beauty and freshness of the flowers. Some customers also noted that the flowers lasted a long time after delivery. For instance, one reviewer said, "The flowers were beautiful and are lasting a long time."
20 reviews mention thisWebsite Experience
7.0/10Several reviewers found the website easy to navigate and appreciated the wide selection of flowers available. One reviewer commented, "Easy to navigate the web site! Flower selection/choices were plenty to choose from."
10 reviews mention thisPros & Cons
What Customers Love
"Flower selection/choices were plenty to choose from."
"My experience was great ordering flowers from yall. It was easy and convenient."
"The flowers were beautiful!"
"Flowers arrived on time on short notice."
"The delivery driver was amazing to work with and helped make sure..."
Common Complaints
"The flowers weren't delivered the day I thought they would be."
"What was delivered was not what was pictured."
"I will never order from this company again...the balloons arrived deflated, however how flowers were in good condition."
"Horrible customer service."
"Tried to cancel but was told I couldn't cancel day of order."
Common Questions About Avasflowers
Answers derived from customer review patterns
Is Avasflowers legit and trustworthy?
Avasflowers is a legitimate online florist, but the reviews suggest a mixed experience. While some customers receive beautiful flowers delivered on time, a significant number report issues with delivery delays, substitutions, and unexpected fees. The company appears to fulfill orders, but the consistency and quality of service are questionable. For small businesses, it's crucial to weigh the convenience of online ordering against the risk of potential problems.
Based on 45 reviewsDoes Avasflowers have good customer service?
Based on the reviews, Avasflowers' customer service is a major area of concern. Many reviewers report difficulty reaching customer service representatives and receiving timely or helpful responses. Some customers were unable to resolve issues with delayed deliveries or incorrect orders, leading to frustration. This lack of reliable customer support could be problematic for small businesses that require prompt assistance with their orders.
Based on 30 reviewsIs Avasflowers worth it for small business?
Whether Avasflowers is worth it for small businesses depends on their specific needs and risk tolerance. If a business needs guaranteed on-time delivery and precise order accuracy, Avasflowers may not be the best choice due to the reported inconsistencies. However, if a business is less concerned about timing and is willing to accept potential substitutions, the wide selection and convenient online ordering could be appealing. It's essential to carefully consider the potential downsides before placing an order.
Based on 25 reviewsWhat is Avasflowers' return policy like?
The reviews do not provide specific details about Avasflowers' formal return policy. However, some reviewers mention receiving partial refunds or gift cards as compensation for issues with their orders. The lack of clear information about returns and refunds is a potential concern. Small businesses should inquire about the return policy before placing an order to understand their options in case of problems.
Based on 10 reviewsWhy are there so many complaints about unexpected fees with Avasflowers?
The complaints about unexpected fees with Avasflowers stem from the company adding service or convenience fees at the very end of the checkout process. These fees are not clearly disclosed upfront, leading to sticker shock for customers. This practice is perceived as deceptive and unethical by many reviewers, contributing to negative experiences and a reluctance to order from Avasflowers again.
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